A survey on patients’ satisfaction of the quality of services before and after Iranian Health Transformation Plan in the selected hospitals of Isfahan University of medical science Download PDF

Introduction: Patient satisfaction is a complex phenomenon that affect from different factors. The aim of this study is to compare patients' satisfaction rate from the quality of services before and after Iranian Health Transformation Plan in the selected hospital of Isfahan University of Medical Science Methods: The type of study is descriptive – cross and studied population was 4000 of clients 7 selected hospitals of province, sample volume was calculated 430 people by Cocran formula and cluster random sampling method. Data collection tools was researcher’s made questionnaire on patient satisfaction that its validity and reliability was confirmed and analysis data in SPSS18 software by helping coupled t tests, F and variance and correlation coefficient analysis. Results: difference of patients' satisfaction average before and after Health System Transformation Plan of design from the Beginnings of Entrance Admission was obtained 0.33, Nursing Services in the ward 0.35, Public and Welfare Services in the ward 0.25, Physician in the ward was 0.31 and it was 0.30 from Administrative and Financial units. Some variables like age and place of residence significant effect in satisfaction but sex, education, insurance type, inpatent ward and hospital stay has had effect on satisfaction rate. Discussion: After implementation of Iranian Health Transformation Plan of patient satisfaction has increased in all studied cases that this case was more tangible in the Nursing Ward, also; it can be hope to a clear vision in the health country with strengthen the positive, eliminate the shortcomings and with evaluation and continuous quality improvement.