An Investigation of the Patient Satisfaction with Anesthesia Services in the Hospitals Affiliated with Jahrom University of Medical Sciences: A Descriptive Cross-Sectional Study in 2014 Download PDF

Introduction: patient satisfaction with anesthesia services can be regarded as an important perspective in order to improve anesthesia services before surgery. Therefore, the objective of the present study is to determine the patient satisfaction with anesthesia services in the hospitals affiliated with Jahrom University of Medical Sciences. Method: this is a descriptive cross-sectional study conducted on 330 18-60-year-old patients with American Society of Anesthesiologists’ anesthesia class 1 and 2 who were going to go under elective surgery. The instrument of the study included a questionnaire consisting of two parts: the first part was related to demographic characteristics and the second part was Heidelberg standard questionnaire that is psychometrically developed. The data were analyzed using SPSS 17, frequency distribution, and the statistical tests of independent T-test and one-way ANOVA. Findings: 330 patients participated in this descriptive cross-sectional study. Types of anesthesia were the 41.6-percent spinal anesthesia (S/A) and the 58.4-percent general anesthesia (G/A). 51.3 percent of the patients had experienced a previous surgery, 50.3 of whom had a previous anesthesia, 51.7 of whom had experienced a previous hospitalization, and 70.9 percent of whom had the anesthesia class 1 and 2. The comparison of the patients’ satisfaction with anesthesia services in terms of the demographic variables indicated that there is a significant relationship between gender, marital status, type of anesthesia, previous surgery, previous anesthesia, previous hospitalization, and patients’ satisfaction with anesthesia services (P-value<0.05). However, there was not a significant relationship between educational level, anesthesia class, and patients’ satisfaction with anesthesia services (P-value>0.05). Furthermore, the results of Pearson correlation test indicated that there is a significant relationship between age and patients’ satisfaction (P-value<0.05, r = 0.155). Yet, there was not a significant relationship between duration of anesthesia and patients’ satisfaction (P-value>0.05, r =0.092). Conclusion: the present study indicated that the patients’ satisfaction with preoperative anesthesia services is very desirable.